FAQs

How do I set up an account?

Sign up for an account to take advantage of order tracking and history as well as pre-filled forms during checkout on subsequent orders.

  1. Click "Account" in the top right hand corner of the browser window
  2. Under "New Customer?" click "Register"
  3. Enter your first name, last name, email address and a password
  4. Click "Register." The initial screen will tell you that you haven't placed any orders yet
  5. Click "new address" on the left hand side. Enter your information and check "Set as Default address" at the bottom
  6. Click "Submit"

How do I reset my password?

  1. Click "Account" in the top right hand corner of the browser window
  2. Click "Forgot your password?" on the right hand side of the "Login" button
  3. Enter your email address
  4. Click "Reset"
  5. You'll receive an email containing a password reset link

How do I purchase a design collection as a digital download?

  1. Click the "Shop" menu and navigate to the design collection you wish to purchase
  2. Next to "Delivery" select "Digital Download" from the dropdown list
  3. Click "Add to Cart"
  4. Underneath the "Add to Cart" button you'll see a message:
    <Product Name> has been successfully added to your cart. Feel free to continue shopping or check out
  5. To view the contents of your cart, click the cart link in this message or the Cart button in the top right hand corner of the browser window
  6. When you are ready to check out, click on the check out link in this message or the Checkout button in the top right hand corner of the browser window

How do I purchase a design collection on CD?

  1. Click the "Shop" menu and navigate to the design collection you wish to purchase
  2. Next to "Delivery" select "Digital Download + CD" from the dropdown list
  3. Click "Add to Cart"
  4. Underneath the "Add to Cart" button you'll see a message:
    <Product Name> has been successfully added to your cart. Feel free to continue shopping or check out
  5. To view the contents of your cart, click the cart link in this message or the Cart button in the top right hand corner of the browser window
  6. When you are ready to check out, click on the check out link in this message or the Checkout button in the top right hand corner of the browser window

How do I checkout?

  1. Click on "Checkout" in the top right hand corner of the window
  2. If you're not already signed in, enter your email and password and click "Login"
  3. Your customer info will be displayed with your billing address if you've already set it up
  4. Click "Continue to payment method"
  5. You can now pay with a credit card or via PayPal 
  6. Be sure to click the "Complete Order" button

How do I download my purchase?

All purchases include a digital download, whether or not you are also buying the design collection on CD. There are two places to access your download:

    1. On the confirmation web page that is displayed when your payment has been received after checking out. Look for the "Download Now" button, one for each collection you are purchasing

    2. In an email that is sent to you as soon as your payment has been received after checking out. Look for an email with the subject line "Your downloads are ready". This email will contain a download link for each collection that you have purchased 

    Click on the "Download Now" button or the link in the email. 

    A .ZIP file will download into your Downloads folder. Use Windows Explorer (on a PC) or Finder (on a Mac) to locate the file that has been downloaded.